Ahhhh Sigh. The sick hilarity

I had to blog this because work is SO much of my life that not including it here is just sort of disingenuous.

I *had* to send the following email to my co-workers, critiqing their management skills.

I have deleted all names, assocaotions, email addresses and URLs to protect the innocent - including myself.

You have to understand that:

a. We run an support company over here.
b. One of the things we do for our gov't clients is email lgoin information to their users.
c. Gov't passwords have to meet federal complexity requirements - ie, if you are NOT a gov't employee, think of your online banking password on CRACK.
and d. we are actually a SERVICE company, meaining that we have to not only provide a servide, but do it in a servce-like manner (whatever that means, I have 3 braincells left after last week, but you get what I'm saying).

I intercepted this email from one of our staff to a user. His frustration with her inability to remember her password or to stop registering for new accounts because she had forgotten her old passwords is apparent. (We have all done this).

Here is my follow up email to my co-workers:

(We had agreed that they would have a talk with him about his tone with users about 2 weeks ago after a client complained that we were "rude".)

To: DC and MG

Great talk with *Bob*. I see the whole politeness with clients thing really hit home.

I'm really looking forward to reviewing the notes you take out of *Bob's* upcoming critique of *mycompany* company structure and user support, DC (CEO).

I think better would have been:

Subject: Hey Jen - Fuck You!

Body:

Fucking Idiot!

My Company
mycompany.com

***************************************************************************

Support wrote:
>
> *Jennifer*,
>
> EITHER WRITE DOWN THIS LOGIN INFO OR SAVE THIS EMAIL. DO NOT CREATE
> ANY MORE ACCOUNTS IN THE *online site*. You currently have 5 accounts.
>
>
> Below is your *online site* login information. Please read carefully.
>
etc....
>
I LOOOVE how the email specifically states "from support".
Kinda like the support you get from an abusive spouse or parent.

Don't get me wrong. This woman is a total idiot for various and sundry reasons- but kind of not the point. We are a start up; we have to be nice. We would like to turn a profit some time this decade. Every little bit helps - including being "nice" as sophomoric as that may seem.